Warranty Information - (No-charge repair & shipping)
RFL products come with a standard one-year to 10-year factory repair warranty covering component replacement and labor costs as follows:
- 3 Year Warranty - RFL® 9745, eXmux® 3500, and all RFL 3000 series
- 5 Year Warranty - RFL® IMUX 2000 product
- 10 Year Warranty - RFL® GARD 8000®/Pro™
- 1 Year Warranty - Previously repaired items under RMA
The warranty period begins from the date of the equipment shipment. During the warranty period, RFL may, at its option, repair or replace components that prove to be defective at no cost to the customer except the one-way shipping cost of the failed part of module to the factory's Repair Department. All equipment returned to RFL must have a Return Material Authorization (RMA) number prior to return. All parts or modules are normally repaired and returned within ten working days. Special overnight service can be arranged, subject to material availability.
Non-Warranty Repair Costs
Minimum charge of $250 for diagnostic fee. Repairs will be billed at 50% of current list price.
NERC CIP - Bulk Electric System Cyber System Information (BES CSI) Identified Product
BES CSI Applicable RFL® product modules: eXmux®, GARD, IMUX and 9745 family of products.
- RFL will provide a secure area to store customer-owned product that is identified as BES CSI. This area will be open to RFL employees.
- RFL will not dispose of any customer-owned product identified as BES CSI that is deemed "unrepairable" or "No Trouble Found". All product will be returned to the customer for appropriate destruction. This policy does not include product returned for credit due to incorrect part number ordered/sent, or warranty exchanges (such as for software upgrades), for with the product will be restored to factory default before reuse.
- Please reference Bulletin No. CS-013 located in the Downloads section of our website. You will need to have an RFL Account to access, for which you can register on our site.