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Submit an RMA Request Online

Welcome to the RFL RMA page where you can automatically send information to RFL on a module or system that needs repair. Please complete the following form or download a copy below to complete and e-mail at your convenience. RFL will provide you with an RMA No. or contact you for further information within 24 hours.

Note: If you do not receive a "RMA Request: Thank You" email after filling out the form, please resubmit your information – the form may have been incomplete. Incomplete submissions are not saved.

RMA Quick Links

Submit an RMA Request Online

Please complete all fields marked with an * in the form below. If you have more than 8 Module Part Nos./Unit Product Nos./CD Nos., please submit a second form.

URGENT REQUEST?
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Repair Contact Information

Company's Name:(*)
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Your Name:(*)
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Alt. Phone Number:
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Your E-Mail:(*)
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Your Office Phone:(*)
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Your Cell Phone:
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NEW Customer?
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Repair Return Information

RFL ships via UPS Ground for all repairs unless other arrangements have been made. If you would like to use your own UPS or FedEx account for non-warranty repairs, please note below.

Ship to address (No PO Boxes):(*)
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Attention:(*)
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Please use my alternative shipping account:
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Alternative Shipping Account Number
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Warranty Information - (No-charge repair & shipping)

RFL products come with a standard one-year to 10-year factory repair warranty covering component replacement and labor costs as follows:

  • 3 Year Warranty - RFL® 9745, eXmux® 3500, and all RFL 3000 series
  • 5 Year Warranty - RFL® IMUX 2000 product
  • 10 Year Warranty - RFL® GARD 8000®/Pro™
  • 1 Year Warranty - Previously repaired items under RMA

The warranty period begins from the date of the equipment shipment. During the warranty period, RFL may, at its option, repair or replace components that prove to be defective at no cost to the customer except the one-way shipping cost of the failed part of module to the factory's Repair Department. All equipment returned to RFL must have a Return Material Authorization (RMA) number prior to return. All parts or modules are normally repaired and returned within ten working days. Special overnight service can be arranged, subject to material availability.

Non-Warranty Repair Costs

Minimum charge of $250 for diagnostic fee. Repairs will be billed at 50% of current list price.

NERC CIP - Bulk Electric System Cyber System Information (BES CSI) Identified Product

BES CSI Applicable RFL® product modules: eXmux®, GARD, IMUX and 9745 family of products.

  • RFL will provide a secure area to store customer-owned product that is identified as BES CSI. This area will be open to RFL employees.
  • RFL will not dispose of any customer-owned product identified as BES CSI that is deemed "unrepairable" or "No Trouble Found". All product will be returned to the customer for appropriate destruction. This policy does not include product returned for credit due to incorrect part number ordered/sent, or warranty exchanges (such as for software upgrades), for with the product will be restored to factory default before reuse.
  • Please reference Bulletin No. CS-013 located in the Downloads section of our website. You will need to have an RFL Account to access, for which you can register on our site.

Equipment to be Repaired (Please denote if contains BES CSI)

(1 RMA No. will be assigned per part number)

Instructions:

  • Module Part Nos. are stamped or labeled and are located on the solder or component side.
  • Chassis Product Nos. or CD Nos. are located on mounting ears.
  • Date codes are labeled as follows:
    • Stamped on the solder side (older equipment
    • P/N label with 4-digit code after the P/N; i.e., 0852 (52nd week of 2008)
    • Bar Code: 1st 4 digits of the bar code; i.e., 08522345678, 0852 is the date code.
  • Newer products (post 2007) will have a clearly marked serial number.

#1 - Module Part No./Unit Product No./CD No.(*)
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Model No.
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Quantity(*)
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Date Code
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Contains BES CSI
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Brief Problem Description(*)
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Jump to Repair Return Instructions →

#2 - Module Part No./Unit Product No./CD No.
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Model No.
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Contains BES CSI
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Quantity
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Repair Return Instructions

Ship product to:

RFL
353 Powerville Road
Boonton Township, NJ 07005-9151
Attn: RMA #xxxxx
BES CSI Product Enclosed (if applicable)

Payment Information for Repairs

Repairs are billed at 50% of current list price. There is a minimum $200 diagnostic fee charged.
(If in doubt, please provide payment information and we will check warranty status upon receipt of item)

(*)
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PO Number (if applicable)
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Attach PO or Other Files to RMA
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Additional Comments
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