NERC CIP Customer Support Center

We speak compliance.

RFL is dedicated to assisting customers with NERC CIP regulatory requirements, and currently offers a multitude of information for our products' cyber assets and customer information protection.

RFL provides automatic Cyber Security Bulletin update notifications, which will save you from having to check for updates every 35 days. You will need to register for an RFL Download Account to have access to the Bulletins and other NERC CIP information.

Notice: Spectre and Meltdown CPU Potential Vulnerability

HPS/RFL is aware of the recent announcement from Google regarding the Spectre and Meltdown CPU potential vulnerability affecting various processors. HPS/RFL is in the process of reviewing our products for potential risks and will provide updates as necessary relating to this matter going forward.

Customer Information Protection Policy Statement
NERC CIP - Bulk Electric System Cyber System Information (BES CSI)

RFL's product models with the ability to store BES CSI are currently the: eXmux, GARD, IMUX and 9745 family of products. Please click here to view the Bulletin (requires logging into the Downloads space).

Cyber Security Bulletins

To download Cyber Security bulletins, you must log in with your customer account.


RFL Product Cyber Security Patch Status

As of:

You must be logged in to review the RFL Product Cyber Security Patch Status table. Please log in with your customer account below, or click here to register for a customer account.

Security Patch Status

RFL Product Cyber Security Patch Status

As of:

ProductLast Patch FirmwarePatch DescriptionDate
9508 Analog None - -
9508D (Digital) None - -
9745
Teleprotection System
None - -
9780/9785
Powerline Carrier System
None - -
GARD 8000® Protection System with 500400-1 Controller System Firmware 8.5.2 Disable HTTP Put command on front and rear Ethernet ports 04/01/2017
GARD 8000® Protection System with 500400-2 Controller None - -
GARD 8000® Protection System with 500400 Controller System Firmware 8.3.5 Disable HTTP Put command on front and rear Ethernet ports 04/01/2017
GARD Pro Protection System System Firmware 2.6.7.203 & 2.7.7.151 SNMPv3 Authentication and Privacy changes including new SNMP user account and separate privacy password. HTTPS certificate update including change to SHA256 encryption. TCP port 21 and 23 now show closed rather than filtered. Ping requests with timestamp now rejected. 10/01/2022
GARD Pro®
IEC 61850 Gateway
System Firmware 3.3.14.161 TMW 61850 stack DOS vulnerability patch 9/20/2022
eXmux® 3500/3500M 7.0.9512 Addressed Security Issue related to receiving UDP packets with port number 1024 & 1025 and length 0 10/1/2017
eXmux® 3501/3501M
IP Access Multiplexer
7.0.9512 / 7.0.9542 Addressed Security Issue related to receiving UDP packets with port number 1024 & 1025 and length 0 10/1/2017
IMUX 2000
T1/E1 Multiplexer
None - -
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