RFL offers a 24-hour emergency service program that provides specialized service anytime, anywhere in the world. Our customer service team is dedicated to supporting our customers’ needs by providing prompt responses to inquiries and timely after-sales field support. RFL is constantly striving to achieve the highest possible levels in customer service satisfaction. RFL’s philosophy is to understand our customers’ needs and meet their requirements on time, everytime, without error.  All RFL Electronics Inc.’s products are engineered and manufactured to the highest-quality standards and are supported by a team of highly trained customer service engineers. Available services include:

Dial-Up Support: RFL’s Customer Service Department consists of teams of technical personnel devoted to the service of specific products. RFL offers telephone assistance by qualified engineers and technicians to assist with resolving problems a customer may be experiencing. This support is free during the lifetime of the product. "Dial-up" support is available during normal business hours of 7 a.m. to 4:30 p.m. EST Monday - Friday (excluding holidays) by calling 1-973-334-3100 ext. 226

Startup and Commissioning: RFL’s own qualified field service engineering staff will provide continuous engineering field support during system installation.

On-Site Service: On-site service may be contracted by the customer by the hour on an "as needed" basis with a minimum four-hour charge, and calculated from portal to portal. Material cost is additional. Under this plan, a trained RFL Customer Service Engineer can be scheduled at your site to repair or replace RFL equipment. Service contracts covering specific products are also available.

Warranty Repair: RFL products come with a standard one-year to 10-year factory repair warranty covering component replacement and labor costs. RFL 9745 product warranty extends to three (3) years, the IMUX 2000 product warranty extends to five (5) years, whereas the RFL 9300, GARD 8000, RFL 8021, RFL 8051, and RFL 8087 product warranty extends to ten (10) years. The warranty period begins from the date of the equipment shipment. During the warranty period, RFL may, at its option, repair or replace components that prove to be defective at no cost to the customer except the one-way shipping cost of the failed part or module to the factory’s Repair Department. All equipment returned to RFL must have a Return Material Authorization (RMA) number prior to return. All parts or modules are normally repaired and returned within ten working days. Special overnight service can be arranged, subject to material availability.

Out of Warranty Repair: After the warranty period has expired, out-of-warranty repair is performed exactly the same as warranty repair, except there is a repair charge. All components replaced on repaired items will be covered under warranty for six (6) months from date of repair.

Warranty Extensions: Extended warranty is available upon request.